Subscription, Cancellation and Refund Policy

Effective date: 01-09-2026 Contact: schoolrev@thetechvilla.com | http://schoolrev.ng/contact

1. Scope

This policy applies only to amounts paid to SchoolRev for a SchoolRev subscription or SchoolRev-approved add-on. It does not govern school fees, tuition, levies or other funds paid by a parent to a school. Those funds are paid directly to the school, and the relevant school and its bank/payment provider handle any payment reversal, refund or dispute.

2. Pricing and subscription term

Before purchase, SchoolRev will show the plan, included features, subscription term, price, applicable taxes, renewal treatment and payment method. The applicable invoice/order is the authoritative record. Promotional or annual-prepay discounts apply only on the stated conditions and do not change the direct-to-school payment boundary.

3. Renewal and cancellation

Unless an order states otherwise, subscriptions do not renew automatically without prior invoice confirmation. To prevent the next term renewal or switch plans, Customer must cancel or request plan modification through written email notice to schoolrev@thetechvilla.com or the SchoolRev management portal at least 14 calendar days before the start of the next academic term. Cancellation stops a future renewal; it does not automatically create a refund for service already supplied. Customer should export needed data before the end of access, subject to the Data Processing Addendum and applicable law.

4. When SchoolRev will review a refund

SchoolRev will review a refund request where:

• SchoolRev charged the same subscription twice or charged an amount in error;
• SchoolRev received payment but did not activate the purchased service and cannot correct this promptly;
• SchoolRev materially failed to provide the subscribed service and cannot remedy the failure within a reasonable time; or
• a refund is required by applicable law or an approved written commercial exception.

We will not use a blanket “no refund” rule. Any lawful limitation, cancellation charge or non-refundable component must be clear before purchase and remains subject to non-waivable consumer rights.

5. Request process and timing

Send requests to schoolrev@thetechvilla.com with the school name, invoice/reference, payment date, amount, reason and supporting evidence. We aim to acknowledge requests within 2 business days and provide a decision or update within 5 to 7 business days. Approved refunds are returned to the original payer/payment method where possible, subject to fraud and identity checks, bank/payment-provider processing times and applicable law.

If a card, bank-transfer or payment-provider transaction failed, was duplicated or was unauthorised, contact the relevant bank/payment provider promptly as well. Provider/bank dispute and reversal rules may apply independently of this policy.

6. Suspension, termination and unused time

If Customer cancels for convenience, access ordinarily continues through the paid subscription period unless otherwise agreed. If SchoolRev terminates due to Customer’s material breach or unlawful use, refunds may be unavailable to the extent permitted by law. If SchoolRev terminates without Customer fault, it will provide the remedy required by law and the applicable agreement, which may include a proportionate refund or service credit.

7. Escalation

If you disagree with a decision, reply to the decision email and request escalation to schoolrev@thetechvilla.com. Nothing in this policy limits statutory consumer rights or the right to contact an applicable regulator.